How is the lockdown where you are? I live in the #Philippines. There were mercy flights back to Australia, but I chose to stay. I have a home here, friends, employees, pets. We are in “Enhanced Community Quarantine”. We must stay home unless our job
What messages are you sharing with your team? I’ve been emailing my workforce daily. Over-communicating. Because it’s important to feel connected. To our company, our friends and family. It’s a critical factor for mental health. I’m sharing company updates, local coranavirus and lockdown news. I’m
How are you monitoring your workers now that you don’t have line of sight? In my business, we don’t. My workforce is mature and responsible. They are accustomed to working remotely from their colleagues and team leads, because they work in the Philippines. While their
“How can a boss justify office staff when we are all working effectively from home?” I’ve seen many posts like this. They lack insight into the variety of working styles. And it’s a disparaging view of the “boss”. I have hundreds of staff, and one
How has your business been impacted by the #pandemic? I am cautiously optimistic. 3 factors that kept growth frustratingly slow, are now providing some insulation. Firstly, we are a high value service provider. Our clients seek something other than the cheapest possible offshore experience. They
At the end of August this year, I celebrated a significant anniversary. On the 23rd, it was exactly ten years since I left Sydney for my infamous “3-month business trip” to the Philippines, from which I never returned. Earlier this year I had envisaged a
One of the reasons Yempo does not operate in the call centre space – specifically outbound cold calling – is due to the transient nature of employees in these roles. The work can be challenging and demoralizing, often with a high component of remuneration based
As Yempo moves into its fifth year of operation, we have numerous employees, particularly amongst my back-office team, who will also be celebrating four years of tenure with the business. They all took a risk in joining Yempo; back then just an ambitious start-up with
What’s so great about business travel Jul 10 2017 When I talk to business professionals about the benefits of a business tour, I highlight what I see are the 3 primary benefits. These are: 1. Experience the benefits and challenges of working remotely or in a
The Value of Values June 26 2017 With Yempo in its third year of operation, we are now in the privileged position whereby we can turn away business that isn’t a perfect fit for us. In our first year, we worked with some clients that