I live in the country that is essentially the Call Centre for Planet Earth. I love the Philippines, I love working with Filipinos and I consider myself to be self-aware and culturally astute. Do I handle call centre frustrations any better than you do? No
I recently hired a Dutch IT manager to run one of our Philippine offices. Yempo’s philosophy is to ensure there are role models for Western business etiquette and communication style. Ronnie van Gelder left his home and his job of 10-years in Holland and relocated
Sometimes I meet small business owners who don’t think outsourcing is for them. They prefer to be able to see their staff in order to monitor their attendance and chat face-to-face and can’t imagine the issues involved in managing staff in a different location. It’s
Walking into a room of small business owners in Sydney should have felt like a great opportunity to connect and network; every one of them was a potential client for my own business. Instead, I felt a familiar twinge of anxiety that I would be
My office is on a tropical island, and we don’t have a boardroom. We have a meeting room with a big table and a whiteboard and we call it the conference room, but the heart of my office is the pantry, as its known locally.
Before embarking on the journey of building my own company, I spent 7 years working for an organisation that seemed to be in constant flux. As Australia’s largest investment bank, Macquarie Bank had an agile and entrepreneurial culture and diverse products that enabled its success,
Men in suits and ties teamed with pastel striped business shirts and shiny shoes. Women in smart fitted suits with snug blouses complemented by heels, hosiery and business-appropriate make-up. These were the role models of my world for 20 corporate years in Melbourne and Sydney.
As part of Yempo’s ongoing commitment to staff development, this year we introduced 2 interns or OJTs (on-the job trainees) and a fresh graduate into our organisation. Not only does this honour the commitment to our employees and the community, these young, fresh, talented folk give us